Designing Indicators to Monitor the Fulfillment of Business Objectives with Particular Focus on Quality and ICT-supported Monitoring of Indicators
نویسندگان
چکیده
In this paper we present our method ValidKI for designing indicators to monitor the fulfillment of business objectives with particular focus on quality and ICT-supported monitoring of indicators. A set of indicators is valid with respect to a business objective if it measures the degree to which the business or relevant part thereof fulfills the business objective. ValidKI consists of six main steps. We demonstrate the method on an example case focusing on the use of electronic patient records in a hospital environment. Keywords-Indicator, business objective, quality, ICTsupported monitoring, electronic patient record
منابع مشابه
A Framework for Analyzing and Monitoring the Impact of Dependencies on Quality
In today’s society, we are dependent on a number of services provided by interconnected systems. These services may be anything from electricity to services provided by social media platforms. Interconnected systems are challenging to analyze from a quality perspective in general and from a security perspective in particular. The systems depend on each other through services. Thus, the quality ...
متن کاملAssessment of BAM with ANP Approach; Case Study: Bank Sepah
In today's business environment in which coordination and adaptation with constant changes are the only ways of survival, real-time monitoring of activities and making the decisions accordingly are necessary. Since performance measurement cannot be managed independent of business processes, Business Activity Monitoring (BAM) systems should monitor performance metrics based on business processes...
متن کاملAssessment of BAM with ANP Approach; Case Study: Bank Sepah
In today's business environment in which coordination and adaptation with constant changes are the only ways of survival, real-time monitoring of activities and making the decisions accordingly are necessary. Since performance measurement cannot be managed independent of business processes, Business Activity Monitoring (BAM) systems should monitor performance metrics based on business processes...
متن کاملValidKI: A Method for Designing Key Indicators to Monitor the Fulfillment of Business Objectives
In this paper we present our method ValidKI for designing key indicators to monitor the fulfillment of business objectives. A set of key indicators is valid with respect to a business objective if it can be used to measure the degree to which the business or relevant part thereof complies with the business objective. ValidKI consists of three main steps each of which is divided into sub-steps. ...
متن کاملمدلسازی مدیریت پایدار دفاتر ICT روستایی با استفاده از هوش تجاری
Sustainability of rural ICT offices is the ability to maintain competitive advantage or performance in the long-term and the continued development of the rural satisfaction over time. The main objective of this qualitative research is to identify factors affecting sustainability and to provide a business intelligence model for the sustainable management of rural ICT offices. The research stud...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2012